Legal notice
Seller
汐凪貿易株式会社 (SHIONAGI Trading Co., Ltd.)
Representative
Representative Director
TSANG KA HO (ツァン・カ・ホウ)
Address
5F, 4-9-15 Takeshita, Hakata-ku,
Fukuoka-shi, Fukuoka 812-0895
Japan
Phone Number
070-3075-6382
Email Address
shop@shionagi-trading.com
Product Prices
Prices shown on each product page (including consumption tax).
Shipping Charges
Shipping charges for deliveries within Japan are currently being configured.
Before we begin accepting orders through the online store, shipping charges based on the delivery region and package classification will be clearly displayed on this page and at checkout.
Additional Charges Other Than Product Prices
Customers are responsible for applicable shipping charges in addition to the price of the products.
If any other charges are to be borne by the customer, they will be clearly displayed on this page and at checkout before we begin accepting orders.
Payment Methods and Timing of Payment
The following payment methods are available on this store:
- Visa
- Mastercard
- American Express
- JCB
- Shop Pay
- Apple Pay
- Google Pay
For credit cards and other payment methods processed immediately at checkout, payment processing will generally take place when the order procedure is completed.
For payment methods that require additional processing time by the payment service provider, payment is confirmed when that processing has been completed.
The actual timing of debits from your account or charges to your credit card is determined by your card issuer, payment service provider, or financial institution.
Dispatch Time
Orders for in-stock items are generally dispatched within 3–5 business days after order confirmation.
The time required for delivery may vary depending on the delivery destination, weather conditions, traffic conditions, peak periods, circumstances affecting the delivery carrier, or other circumstances.
Order Cancellations
As a general rule, we do not accept cancellations for customer-related reasons once an order has been confirmed.
As a general rule, cancellations for customer-related reasons are not accepted even before preparation for dispatch has begun.
Cancellations for customer-related reasons are not accepted once preparation for dispatch has begun or after the item has been dispatched. For returns or exchanges after an item has been dispatched, please refer to the return and exchange provisions on this page.
However, the above does not apply where we are unable to provide the item for reasons attributable to us, or where there is an incorrect delivery, initial defect, damage, or another issue for which we are responsible.
Nothing in this provision limits any rights available to customers under applicable law.
Returns and Exchanges
As a general rule, we do not accept returns or exchanges for customer-related reasons.
If an item has an initial defect, is damaged, has been delivered incorrectly, or otherwise has a problem, please contact us at shop@shionagi-trading.com, preferably within 7 days of receiving the item.
The mere fact that this period has elapsed does not limit any rights available to customers under applicable law.
Refund Policy
If an item has an initial defect, is damaged, has been delivered incorrectly, or otherwise has a problem, we will review the circumstances and respond accordingly.
If replacement stock is available, we will generally provide an exchange.
If replacement stock is not available, we will provide a refund.
Where a refund is issued, it will generally be made to the original payment method used for the purchase.
After the refund has been processed, the time required for the refund to appear may vary depending on your payment service provider or financial institution.
Return Shipping Policy
If an item has an initial defect, is damaged, has been delivered incorrectly, or otherwise has a problem for which a return or exchange is required, we will cover the return shipping costs.
If you wish to return or exchange an item, please contact us at shop@shionagi-trading.com before sending the item back.
We will provide the return address and instructions for returning the item.
As a general rule, we do not accept returns or exchanges for customer-related reasons.