Privacy policy

Last Updated: August 14, 2026

SHIONAGI Trading Co., Ltd. (“we”, “us”, or “our company”) establishes this Privacy Policy (the “Policy”) regarding the handling of customers’ personal information and other information in connection with SHIONAGI Online Store (the “Store”), which we operate.

Article 1 — Personal Information Handling Business Operator

Personal Information Handling Business Operator

SHIONAGI Trading Co., Ltd.

Representative

Representative Director

TSANG KA HO (ツァン・カ・ホウ)

Address

5F, 4-9-15 Takeshita, Hakata-ku,

Fukuoka-shi, Fukuoka 812-0895

Japan

Contact

Email: shop@shionagi-trading.com

Phone: 070-3075-6382

Article 2 — Information We Collect

We may collect or handle the following information to the extent necessary for the operation of the Store and transactions conducted through it:

1. Name, address, shipping address, billing address, phone number, email address, and other contact information.

2. Order details, products purchased, purchase amounts, delivery methods, returns, exchanges, refunds, cancellations, transaction history, and other information relating to orders and transactions.

3. Payment methods, payment status, payment confirmation, and other payment-related information.

Certain payment information, including credit card information, may be handled directly by Shopify or other payment service providers.

4. Information concerning the use of customer accounts, authentication information, settings, and other account-related information.

5. Inquiries submitted to us, requests concerning returns, exchanges, or refunds, and other communications with us.

6. IP address, device information, browser information, cookies and other identifiers, access dates and times, browsing history, search and interaction history, and other information concerning use of the Store.

7. Information obtained through cookies and other technologies, and information concerning privacy settings and consent status.

8. Other information provided by customers to us.

Article 3 — How We Collect Information

We primarily collect information through the following methods:

1. When customers provide information directly to us through orders, use of customer accounts, inquiries, or other means.

2. When information is automatically collected through cookies or other technologies when customers browse or use the Store.

3. From Shopify, payment service providers, delivery carriers, and other service providers used by us, to the extent necessary to provide services or carry out transactions.

4. Through other methods permitted by applicable law.

Article 4 — Purposes of Use

We use personal information and other information we collect for the following purposes:

1. To receive and confirm orders, process payments, dispatch and deliver products, and handle returns, exchanges, refunds, and other transactions.

2. To provide customer accounts, identity verification, authentication, order history, and other account-related functions.

3. To respond to inquiries, send important notices, and provide other customer support.

4. To detect, prevent, and investigate unauthorized use, impersonation, fraudulent payments, and other fraudulent activity, and to maintain the security of the Store and transactions.

5. To understand how the Store is used and to analyze and improve its functionality, presentation, product assortment, convenience, and quality of service.

6. To use cookies and other technologies to provide the Store, analytics, security, personalization, and other appropriate functionality.

7. To use functions provided by Shopify and other service providers to provide and improve the security, convenience, personalization, analytics, and other services of the Store.

8. If we conduct promotional communications by email, SMS, or other means in the future, to send such communications after obtaining any consent or completing any other appropriate procedure required by applicable law.

9. To investigate violations of these Terms, Store policies, or other conditions established by us, and to take necessary action.

10. To comply with legal obligations, respond to lawful requests from administrative authorities and other public bodies, and protect the rights and interests of us or third parties.

11. For purposes incidental or related to the purposes listed above.

Article 5 — Cookies and Other Technologies

1. The Store may use cookies and similar technologies for purposes including providing services, maintaining security, retaining settings, analyzing usage, personalization, and other purposes.

2. Depending on their nature and their combination with other information, information obtained through cookies and other technologies may be handled as personal information or personal-related information.

3. We use customer privacy features provided by Shopify. Depending on the region and other applicable conditions, a cookie banner, consent management features, data-sharing opt-out options, or other privacy features may be displayed.

4. Customers may be able to restrict cookies through their browser settings or other available methods. However, disabling cookies may prevent certain functions of the Store from operating properly.

Article 6 — Service Providers and Outsourcing of Personal Information Handling

To the extent necessary to achieve the purposes of use, we may outsource the handling of personal information in connection with activities such as:

1. Provision of ecommerce platforms and cloud services.

2. Payment processing.

3. Dispatch and delivery of products.

4. System operations, security, and prevention of unauthorized use.

5. Data analytics and other activities necessary for operation of the Store.

Where we outsource the handling of personal information, we exercise necessary and appropriate supervision over the service provider in accordance with applicable law.

Article 7 — Processing by Shopify and Shopify Network Intelligence

1. The Store is operated using Shopify’s platform. Information associated with access to the Store, orders, purchases, customer accounts, and other uses of the Store may be transmitted to and processed by Shopify for the provision and improvement of the Store and related services.

2. We have enabled Shopify Network Intelligence. In connection with this, Shopify may combine and process information obtained from interactions between customers and the Store, other Shopify merchants, and Shopify in order to provide Enhanced Services.

3. Such processing by Shopify may include processing for the security and performance of the Store and Shopify services, personalization, service improvement, fraud prevention, advertising-related functions, and other Enhanced Services provided by Shopify.

4. For certain processing carried out by Shopify for these purposes, Shopify may process personal information under its own responsibility.

5. For further information regarding Shopify’s handling of personal information, please refer to the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

6. For the exercise of privacy rights and other privacy controls relating to Shopify’s handling of personal information, please refer to the Shopify Privacy Portal:

https://privacy.shopify.com/

Article 8 — Provision to Third Parties

1. Except where required by law or otherwise permitted by law, we do not provide personal data to third parties without obtaining the individual’s prior consent.

2. We may outsource the handling of personal data to external service providers to the extent necessary to achieve the purposes of use, including outsourcing described in Article 6 and other arrangements that are not treated as provision to a third party under applicable law.

3. If, in connection with delivery, payment, or other performance of a transaction, it is necessary to provide personal data in a manner that constitutes provision to a third party under applicable law, we will provide the data after obtaining the individual’s consent or completing any other necessary procedure in accordance with applicable law.

4. Articles 6 and 7 of this Policy also apply to the handling of information involving Shopify and other service providers.

5. If personal data is provided in connection with a merger, company split, business transfer, or other succession of business, the data will be handled in accordance with applicable law.

Article 9 — Handling of Information Outside Japan

1. In connection with the use of Shopify and other service providers, customers’ personal information may be stored, processed, or otherwise handled outside Japan, including in the United States.

2. With respect to provision of personal data to third parties located in foreign countries or other handling of personal information outside Japan, we will, to the extent applicable, follow the Act on the Protection of Personal Information and other applicable laws and complete any legally required procedures, including obtaining consent, providing required information, and ensuring appropriate equivalent measures.

3. Where the individual’s consent is required for provision of personal data to a third party located in a foreign country, we will provide the information required by applicable law and obtain the necessary consent.

Article 10 — Security Measures

1. We take necessary and appropriate security measures to prevent leakage, loss, or damage of personal data and otherwise ensure its proper security, taking into account the scale of our business, our organizational structure, and the nature of the information we handle.

2. Based on the circumstances in which personal data is handled, we take necessary and appropriate organizational, personnel, physical, and technical security measures.

3. Where the handling of personal data is outsourced to a third party, we exercise necessary and appropriate supervision over the service provider in accordance with applicable law.

4. Where personal data is handled in a foreign country, we take security measures in accordance with applicable law after understanding, to the extent necessary, the personal information protection system and other external environment of the relevant country.

5. For details regarding the security measures we take, except for information that could compromise security management, we will respond in accordance with applicable law to inquiries submitted through the contact point specified in Article 16.

Article 11 — Retention Period

We retain personal information for the period necessary to achieve the purposes of use, for periods required under transaction, tax, accounting, or other applicable laws, and for periods reasonably necessary for dispute resolution, fraud prevention, or other legitimate business purposes.

When personal data is no longer required to be retained, we appropriately erase or delete it, taking into account applicable legal requirements and other relevant needs.

Article 12 — Requests Concerning Retained Personal Data

1. In accordance with the Act on the Protection of Personal Information and other applicable laws, customers may make legally permitted requests regarding retained personal data held by us, including notification of purposes of use; disclosure; correction, addition, or deletion of content; suspension of use or erasure; suspension of provision to third parties; disclosure of records concerning provision to third parties; and other requests permitted by applicable law.

2. If you wish to make a request under the preceding paragraph, please contact us using the details in Article 16. We will provide information regarding confirmation of the request, identity verification, and any other necessary procedures.

3. If a request is made by an authorized representative, we may request documents or other materials necessary to verify the representative’s authority.

4. Where applicable law permits us not to comply with all or part of a request, we may decline to do so. In such a case, we will provide any explanation required by applicable law.

5. For the exercise of rights relating to information processed by Shopify under its own responsibility, the Shopify Privacy Portal or another method designated by Shopify may be available.

Article 13 — Information Concerning Minors

The Store is not a service intended exclusively for minors.

Customers under the age of 18 must obtain the consent of their legal representative in advance to the extent required by applicable law before using the Store.

If a legal representative wishes to confirm or otherwise request action regarding personal information provided to us by a minor, please contact us using the details in Article 16.

Article 14 — External Websites and Services

The Store may contain links to websites, applications, or services operated by Shopify or other third parties.

For the handling of personal information by external services that we do not control, please refer to the privacy policy and other applicable terms of the relevant service provider.

Article 15 — Changes to This Policy

We may change this Policy where necessary due to amendments to applicable law, changes to Store functionality, changes to our business, changes to services we use, changes in how personal information is handled, or other circumstances.

If we make a material change, we will provide notice by posting it on the Store or through another appropriate method in accordance with applicable law.

The revised Policy will apply from the time it is posted on the Store or from another effective date separately specified by us.

However, where applicable law requires the individual’s consent or another procedure, we will comply with the applicable legal requirements.

Article 16 — Contact

For inquiries regarding this Policy, the handling of personal information, requests concerning retained personal data, or other privacy matters, please contact: